Acquisition & Refund Policy

1. Pre-Shipment Inspection & Approval

We want you to be completely confident before your artwork begins its international journey. Before any canvas is sealed in protective crating, our curatorial team can provide:

• High-resolution natural light photographs of the complete canvas and margins.
• Close-up detail shots showing texture, brushwork, and the artist’s signature.
• A video walkaround confirming condition and coloration.

Your Peace of Mind: If you have reservations after reviewing the pre-shipment documentation, you may cancel your acquisition prior to courier handoff and export clearance for a refund (less any direct non-recoverable wire or banking transaction fees).

2. Order Cancellations

We understand that circumstances may change. If you wish to cancel an order, please contact our concierge within 48 hours of payment or before courier handoff.

Cancellations requested within this window will be refunded promptly via the original payment channel. Once an artwork has received Department of Archaeology export clearance and has been handed to DHL/FedEx, cancellation is no longer possible.

3. Transit Damage & Courier Insurance (100% Covered)

Every artwork dispatched internationally is fully insured for 100% of its declared value with registered couriers (DHL Express / FedEx). In the rare event that an artwork is damaged or lost during transit:

Following carrier inspection and verification of the claim, you will be offered your choice of a full refund or an equivalent gallery acquisition, with insurance claim logistics handled directly with the courier.

4. Delivered Artwork & Exchange Policy

Because each piece is an original, delicate work of fine art that undergoes specialized international customs documentation and export procedures from Nepal, acquisitions that arrive safely and as described are considered final sales.

However, we understand art is personal. Discretionary exchanges for gallery credit may be considered on a case-by-case basis within 7 calendar days of delivery, subject to prior written gallery approval:

• Contact our concierge within 7 days of delivery to discuss potential alternative pieces from our collection.
• The artwork must remain in immaculate, unaltered condition and be repacked in its original protective moisture-sealed packaging.
• For authorized discretionary exchanges, the collector is responsible for all insured return transit logistics, customs documentation, and any destination or re-entry customs tariffs.

5. Refund Settlement Timeline

Approved refunds (for pre-dispatch cancellations or confirmed transit insurance claims) are initiated within 3 to 5 business days. Depending on your financial institution or transfer provider (Wise, international bank wire), funds typically reflect in your account within 5 to 10 business days.